30-day returns
You may request a return of a non-personalized item within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us with your order number before sending anything back.
Damaged, defective or incorrect items
Please contact us as soon as you notice a problem, preferably within 30 days of delivery. Include your order number, a description and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund. We cover reasonable return shipping when a return is required because the item is defective, damaged or incorrect.
Change of mind
For eligible change-of-mind returns, the customer pays return shipping. Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise. We will provide return instructions and the correct return address after reviewing your request. Do not send returns to an address printed on the parcel without contacting us first.
Personalized items
Items made to order with your name or custom text cannot be returned for a change of mind. This does not affect remedies for defective, damaged or incorrectly personalized items.
Refunds and exchanges
After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. For exchanges, contact us to confirm availability before returning an item.
Cancellations
Contact us promptly if you need to cancel or change an order. We can only make changes before fulfillment begins; personalized orders may enter production shortly after purchase.
This policy does not limit any rights you may have under applicable consumer law. Contact us before ordering if you have questions about a particular item.